Neel Chauhan, MD MBA

A physician-executive whose career spans three national healthcare systems, writing from the operator's chair rather than the analyst's.

He trained at Brighton and Sussex Medical School and is a Member of the Royal College of General Practitioners. He practised as an NHS general practitioner including urgent and out-of-hours care, and sat on the clinical governance board of a telemedicine service covering a population of more than a million, at a time when telehealth was still regarded as an experiment.

He is a Member of the College of Family Physicians of Canada. He co-founded and served as chief operating officer of a US telehealth platform, taking it through more than 15,000 patients during the pandemic — where clinician scheduling was simultaneously the entire cost structure and the entire service promise.

He holds an Executive MBA from the Isenberg School of Management at the University of Massachusetts Amherst, completed Stanford University's AI in Health Care program, and is a certified Six Sigma Green Belt.

Why the Institute exists

Most healthcare AI writing is produced by people who have never run a schedule, closed a revenue gap, or sat in a Monday operations huddle explaining why the clinic ran ninety minutes behind. The result is a literature fluent about models and vague about operations — which is precisely backwards, because operations is where healthcare AI actually succeeds or fails.

The Institute's conviction is narrow: healthcare AI succeeds or fails on operational discipline rather than algorithmic sophistication, and operational discipline can be taught, instrumented and audited.