The Primary Care Operations Playbook
Governance Foundations — the operational blueprint for access, revenue and workforce
Paperback $27.99 · 246 pages
What this book is
Governance Foundations — the operational blueprint for access, revenue and workforce.
Health system COOs, medical group executives, FQHC leadership and anyone accountable for how a primary care operation actually runs.
Who it is for
Health system COOs, medical group executives, FQHC leadership and anyone accountable for how a primary care operation actually runs.
The frameworks it introduces
- Template governance
- Phase model
- TCOC cascade
- Work-based staffing
- Capacity and access scorecard
What ships with it
The companion toolkit turns the frameworks into working instruments — spreadsheets with live formulas, protocols you can put a name against, and audit rubrics that survive a committee.
Print specification
246 pages, 6 × 9 in paperback. Spine 0.554 in.
Written and reviewed by Neel Chauhan, MD MBA, physician-executive and founder of the Healthcare AI Institute. Last reviewed 2026-07-30.
Written from operational experience across three national healthcare systems. Every quantitative claim carries a dated source; case studies are labelled composites.
The Institute accepts no vendor sponsorship, holds no vendor equity and takes no referral fees.